You may return all new items sold and fulfilled by EllenWille.com within 30 days of delivery for a full refund minus a 10% processing fee. Special orders and discontinued items are FINAL Sales and therefore not returnable. Returned items must still be in new condition with original tags and packaging. Items beyond the 30 day window or items that have been used will be rejected and returned to you.What address do I return to?
This link https://www.ellenwille.com/pages/returns will allow you to create a RMA number (Return Merchandise Authorization Number) and will provide a return address label for you to print. This is not a paid posted label, you will need to pay the return shipping cost. Please write the RMA number on top of the shipping box for faster processing.When will I get my refund?
Most refunds are fully refunded by your bank in 3-5 business days after we receive and process your return.