Refund Policy: Poppy Kids Co does not offer exchanges. Items may be returned under the following conditions: - Return initiated within 7 days of receiving the item -Item must be in new, unworn condition free of stains and odors - Item must be in the original clear plastic bag that it arrived in - All swimwear must have tag attached and hygiene liner in place to be eligible for return Once return has been received, it may take 5-7 business days for your return to be processed to your original form of payment. *Personalized Items are NOT ´╗┐eligible for returns.